General terms & conditions

We would like you to shop with confidence when ordering through Kona Bike Shop UK. Below a summary of our main terms and conditions to help you understand some important information.

When ordering from Kona Bike Shop UK you are agreeing with these terms and conditions, including details in our privacy policy and returns and refund policy.



All specifications, pricing and availability information is subject to change without notice.

The information contained in this website is for general information purposes only. The information is provided by Kona Bikes UK Ltd and while we endeavour to keep the information up to date and correct, we shall not accept any liability for information inaccuracies, order errors or any information saved or replicated from this website.



Contact Details

The website is a site operated by Kona Bikes UK Ltd, company number 09143004 and vat number 204 6322 47. Our business address is 2 Phoenix Plaza, 8 Pyrcroft Road, Chertsey, Surrey, KT16 9HL. Telephone number +44(0)1932 564661 or e-mail [email protected] (standard call and data charges apply).


Purchasing from us

By ordering from us you are agreeing for your personal information to be used for the purposes of supplying the goods. Including passing your details onto couriers and other sub-contractors. We will not use your details for other purposes without asking your permission or give you the options to decline.

All prices displayed are including vat with the costs of delivery given during the basket/checkout process.



We aim to dispatch in stock items within 3-5 business days, but we cannot give precise delivery dates. We will package orders well and use reputable couriers, however we cannot accept responsibility for damaged goods in transit.



We will check our product over before sending to make sure they are fit for purpose. To ensure items are secure during transit we will partially disassemble some products (like bicycles) with minimal re-assembly required, example pedals on, handlebars re-attached/tightened and front wheels fitted. We accept no responsibility if items are poorly re-assembled. You should contact a trained


Returns & Refund Policy

Here at Kona Bike Shop UK we would like you to be completely satisfied with products you purchase from us. We understand that occasionally mistakes can be made and there is sometimes a need to return or exchange the goods you purchased.

All of the details are covered in our Returns and Refund Policy


Faulty Goods

Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later).

After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement.


Distance/Online Selling

In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.


Service & Repairs

Servicing and repairs are carried out by trained technicians to a high standard. We advise advanced booking of repairs as the workshop is normally busy. We endeavor to complete servicing and repairs on a same day service, you will typically drop the bike off in the morning (or day before) and it will be ready by the end of that day. We regret we cannot store bikes or parts, if bicycles are left with us for more than a week a £5 daily charge will be payable at the managers discretion. If a product is left with us for more than three months we will presume is no longer wanted and will be sold, destroyed or recycled.


Privacy Policy

Kona Bike Shop UK is committed to respecting your privacy, full details are included in our Privacy Policy.

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